Every year, we flush the hydrant and sewer systems to make sure they are clean, clear and working properly. 

Sewer Flushing

During the sewer cleaning process, air pressure is created inside the sewer pipe. Most of the time, the pressurized air escapes with no impact. Sometimes the air can only escape through the service connection between your house and our sewer system, and will expel through the internal plumbing vents without incident.

What is sewer blow-back?
If there is a defect in your home’s plumbing (like a blocked sewer pipe or vent) air pressure may escape through a toilet, floor drain or the nearest exit it can find. This can result in the release of unpleasant odours and, in rare occasions, water splashing from the toilet into your home business. When this happens, it is known as a “blow-back”.
What do I do if I experience a blow-back?
Contact us at 519-538-1060. Check your plumbing (ideally by a certified plumber) to ensure that your service connection and vent pipes are clear of debris and are functioning properly.
 How can I prevent future incidents?
You can't predict when sewer blow-backs will happen, however, you can make them less likely.

If you have experienced a blow-back, have your plumbing inspected and repaired as required by a certified plumber.

Hydrant Flushing

When we flush the hydrants, you may notice slight discolouration or a cloudy appearance of your water, and possibly reduced pressure. If you notice discolouration we recommend that you run your cold water through your bathtub tap or another tap that does not have a screen until it clears up. You may also notice puddles in the street, as the water could be flushed onto the roads. If you have any concerns please contact us at 519-538-1060.

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